Guitar World Magazine: FAQ
Q - What is Guitar World Magazine?
A - Music lovers know that when it comes to getting their favorite instrument's fix, there is no source more reliable than Guitar World. For almost 30 years, Guitar World has been the passionate protagonist of guitar playing and the rock-and-roll fantasy. Professionals and beginners alike turn to Guitar World for top-flight coverage of their favorite artists and the most respected instructional content around. Brilliant editorial, in-depth artist interviews, rich imagery and unrivaled transcriptions make Guitar World the No. 1 highest circulation music-making magazine in the world. Month after month, Guitar World strives for perfection and strikes with precision. More rock-and-roll, reaching more people in more places than any other title.
Q - When will my subscription begin?
A - As a general rule, you'll receive your first copy within four to eight weeks of submitting your order. Once you've placed an order, it takes up to a week for your subscription to be received and added to the subscriber database. Your subscription is then scheduled for our next production cycle which could be up to four weeks away, and then shipped via periodicals or standard mail. Delivery time for these classes of mail can vary greatly, running from two days to two weeks. For example, if your monthly subscription was ordered and received by us in November, and the December issue has already shipped, your order may be added to the January issue, shipped in early December and received in late December. Delivery times for magazines that publish less frequently will generally be longer due to longer production cycles.
If you have not received your subscription within the expected time frame, please contact us through our online customer service. Remember, your subscription starts when you receive your first issue--not when you place your order. If you subscribed for 12 issues, you will receive all 12.
Q - I am a subscriber. How can I access my subscription account information?
A –Visit us online at www.guitarworld.com/customerservice to access your subscription information. There are several options to login, but if you would like to use your account number please find the last issue you received and reference the number shown on the label below, highlighted in yellow. If you have a bill or renewal and want to make payment online, please login using your INET number found above your name on your bill/renewal form, also shown circled in red below.
Q - My copy of Guitar World arrived damaged. How can I receive a replacement issue?
A - If your recent issue arrived damaged, please login to Customer Service site at www.guitarworld.com/customerservice. Once you are logged in, you may request a replacement by choosing the Report Damaged/Missing Issue option. Check the appropriate box and if the issue is available, your replacement will be shipped via First Class Mail and may take up to 14 days to arrive. If we are out of stock we will extend your current subscription by 1 issue.
Q - "Distinct Artistic Coverage". I hear this is what makes Guitar World unique. What is it?
A - Guitar World prides itself on its intimate relationship with revered artists worldwide. This kinship is evident in every feature produced and interview conducted. From Jimmy Page to Jack White, our publications are thumbed through by the most talented guitarists and musicians in the industry. With a celebrity on every page, no other instrument magazine delves into the artist's persona more than Guitar World.
Q - How can I contact Guitar World about my subscription?
A - If your question is not answered here or if you need to contact us for any reason, you can email us at firstname.lastname@example.org or go to online customer service. Please include in your inquiry your name and address exactly as it appears on your magazine label or invoice. You can also contact us through regular mail at:
Guitar World Customer Service
P.O. Box 469039
Escondido, CA 92046-9039
When writing to us, please be sure to include your name, address and INET number for faster service. Your account number is located on the top left corner of your mailing label.
Q - I will be moving soon; when should I write to inform you?
A - Please contact us six weeks before your move with your new address in order to avoid missing an issue. If the USPS alerts us that your magazine is undeliverable, we have no further obligation unless we receive a corrected address by you within two years. You can submit a change of address by accessing online customer service or by emailing us at email@example.com.
Q - How can I renew my subscription or pay my bill?
A - We offer 3 convenient ways to renew or pay your bill:
1. Online: www.guitarworld.com/customerservice
2. Over the phone: 1-800-456-6441
3. Through the mail: Guitar World Customer Service, P.O. Box 469039, Escondido, CA 92046-9039
Q – Is a digital version of this magazine available?
A – Yes! You can purchase single issues, back issues and subscriptions off of our app on the Apple Newsstand or on the Barnes & Noble Nook and Amazon Kindle Fire. Please note that you cannot purchase a combination print + digital subscription at this time. Also, having a print subscription does not give you access to the digital editions.
Q - I have an editorial comment or question. Is there an email address I can use specially for this?
A - Sure. You can submit your questions or comments to the editors by sending them an email at firstname.lastname@example.org.
Note: This email address is only for questions or comments relating to editorial matters. No emails regarding subscription, newsstand sales, or pricing will be dealt with at this address and will go unanswered.
Q - I would like to write to one of the editors and/or writers at Guitar World using good old-fashioned paper and envelopes. Is there a snail mail address for this?
A - Of course. For questions or comments relating only to editorial matters drop us a letter the "old fashioned" way at:
The Sounding Board
c/o Guitar World
28 East 28th Street, 9th Floor
New York, NY 10016
Q - Where can I buy Guitar World on the newsstand?
A - Guitar World can be found in the following retail markets:
• Major Bookstore Chains
• Discount Store Chains
• Supermarket Chains
• Office Superstores
• Airports and Train Stations
• Drug Store Chains
Q - How can I get back issues of Guitar World magazine?
A - Back issues are available at our online store: http://www.guitarworld.com/store.
Q - How do I request permission to reprint the material found in Guitar World?
A - Items appearing in Guitar World are protected by Federal copyright laws. Material may not be copied or reprinted from this publication without prior written authorization from the Editor. To request permission to reprint material contained in this, or any NewBay publication, please contact the publisher directly by mail at: NewBay Media, 28 E. 28th St., 12th Floor, New York, NY 10016. Phone: 212-378-0400. Online: www.nbmedia.com.
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