Guitar World: July 2011 Disc Videos

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Mugr

Ok, this is ridiculous: I have been a Guitar World reader for 17 years and a subscriber for about 13. The CD-Rom was the most anachronistic element of the magazine, and I was hoping the mag would get rid of it for a while. I highly commend the mag for finally making the videos downloadable. That being said, I do expect the videos to be archived and downloadable as a zip maybe, and also mobile App integration is absolutlely non-negotiable if the mag wants to give its subscribers equal value.
Also, nice that you brought the poster back...

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bubbakorshka

Sorry, but what YOU are saying is ridiculous. First of all, you've been a subscriber for 13 years; was that with or without the CD? If without then of course you don't care because you aren't affected by this (in fact you now get a bonus you didn't pay for). If with the cd, then why (seeing as how it is so "antiquated")?

Second, what is more out-dated (ie. anachronistic): the CD or the periodical magazine? You got your history a bit confused there.

Third, you created this online profile only 13 hours ago to suddenly appear and show your support for GW's change in format. Smells fishy to me. You have an active interest in the company? A friend or relative who works for them?

Four, the CD tech is not the issue (for the 14th time). It is the fact that people are not getting what they paid for, and that hacks people off. If you did subscribe to the mag + CD and don't mind being out your extra money then that is your business ( "a fool and his money...") but you can't tell everyone who is upset about their financial loss that "this is ridiculous".

Finally, lets think about the "environmental responsibility" topic for a sec. The CD is dumped but the magazine is increased in size thus using more paper and ink. One could certainly debate about the bette decision environmentally. If GW wanted to go "full green" they could just make the monthly content available to subscribers online only.

In any case, I am still debating whether the 2 issue extension is acceptable compensation for the loss of 20 discs. It is a step in the right direction for sure, but Social6String also makes some good points.

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firstb8ss

Bubbakorshka,

The magazine is about both the printed content, and the audio/video content. They go hand in hand.
Having the audio/video content permanently available with the magazine is vitally important in the long term - I know that I go back through previous issues quite often and use the CDs.

Please understand that extension of subscription is not the main issue for everyone!!

Surely it is more important to ensure permanent availability of the a/v info, then worry about a few dollars from your subscription.

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bubbakorshka

I agree with some of what you say. The magazine is about both printed and AV content. And yes, that AV content is valuable to me as well, that is why I actually bothered to pay for it. The fact that it is online now is just fine with me, especially now that it is downloadable. Portability of that data is a key issue for me. I want to be able to plop down my CD and learn from it wherever I happen to be.

As you can read from my comments, I never said the subscription extension is the issue for "everyone", just apparently the majority of those who are speaking up. And I have stated, repeatedly, that it is not the desire for a subscription extension that is the main point. It is the fact that MANY people paid extra for a subscription to a CD they are no longer receiving and should be compensated accordingly. The content is now available to anyone online, including those who paid nothing extra.

What I disagree with strongly though is your implication that the "permanent availability" of the AV info is more important than a "few dollars". Sorry, but to borrow a line from GW, in todays tough economic times every dollar counts. And in fact, I was more assured of the permanence of my AV data when I had it on a tangible disc in my possession. What's more, neither I nor anyone else enjoys being stolen from. I paid for 20 CD's that I am not going to receive. That is stealing and a breach of my subscription agreement. GW feels 2 mags is adequate compensation. I wonder if it is. And how about the comment above from the guy who is out 48 discs he paid for in February at a time when GW new damn good and well that he was not going to be getting a single one of those? Is he getting a 5 mag extension? And do you truly defend that type business ethic?

Sorry, but the issue IS, in fact, the loss of money by those of us who paid extra for sometihng we are not receiving. You don't mind throwing away $25 - $50? I'll send you my address so you can throw some my way.

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bubbakorshka

Hmm, not sure why my above reply posted twice. Did an edit here to remove the duplicate.

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65vwbug

Could you Explain That Please?
The printed magazine is more anachronistic than the CD.

anachronistic-a·nach·ro·nis·tic
–adjective
pertaining to or containing an anachronism.

anachronism-a·nach·ro·nism
–noun
1. something or someone that is not in its correct historical or chronological time, especially a thing or person that belongs to an earlier time: The sword is an anachronism in modern warfare.
2. an error in chronology in which a person, object, event, etc., is assigned a date or period other than the correct one: To assign Michelangelo to the 14th century is an anachronism.

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bubbakorshka

For any and all concerned, it looks like GW is starting to extend subscriptions for those who had paid for the mag+CD subscription and are now out some # of CD's.

I got a reply from customer service stating that they apologized for the inconvenience and were extending my subscription by 2 months. The change in format has resulted in the loss of 20 CD's total for me so I'm still trying to weigh out if the 2 mags is adequate or not. It's 1 mag for every 10 discs I am out. Looking at the price of the magazine now and remembering the amount extra I paid for the CD subscription, it seems close but really can't remember at the moment.

The good thing though is it looks like they ARE going to extend the subscriptions. If you emailed customer service before and got the initial rude response, I would recommend emailing them again and seeing the reply you get this time. For those who, like me, are out a year and a half of discs, you should get a 2 issue extension.

At this point I feel like okay with the 2 issues as compensation (even though it may be a bit short in actual value, it is close enough for rock 'n roll) and hopefully everyone will get their compensation. They may just be giving 2 issues to everyone regardless of how far ahead they've paid. In that case those that have only paid ahead an extra few months will actually be getting a good deal.

Anyway, for the others who posted regarding this matter: What is your input regarding this?

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socal6string

If you have a year and a half on your subscription as I do then I think you are still being scammed with 2 issues.
If they just take the difference in cost of the two subscription rates, at the time you signed up, and took the difference and applied it at the per issue subscription rate then you'd get a fair extension.
Or just refund people their money and let them decide if they want to purchase this new format at nearly half the cost.
Here's an example:
With CD was $25/yr thats $2.08 an issue.
Without CD was $14/yr thats $1.17 an issue.
The difference is $11.00 a year.
If you had a 1 year subscription due to you. That $11 difference would be due to you. If you divide the $11 by the per issue rate of $1.17 you be due 9.4 issues.
So how does 2 extra issues make things fair...?

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johnnyz1969

Where's the DVD content for July 2011? It's not on the "DVD" and it's not available through the Guitar World Digital Program. Is the video content only on the site now? If this is the case then I don't agree at all with this. How about put all the content including tabs on the DVD and send that to the subscribers, this way we don't have a pile of magazines filling up our landfills.

DVD's are much easier to store than a now oversized paper magazine.

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dondi

I don't know if I will have much use for the posters, especially if they are just a photo of a 'guitar hero', but I'd like to echo what another person posted relating to informational posters. Being that I am a visual learner, I think my guitar learning relates to "patterns" on the fretboard. I have been wanting reference posters for this sort of thing. Maybe a series of graphically-informational reference posters with a boatload of related exercises on the reverse (i.e., circle of 4ths/5ths, major vs. relative minor, pentatonics, major scales, minor scales, triad inversions, root notes up and down the fretboard, CAGED system (chords & scales, etc.) I think if these are done in a colorful & graphical way with related exercises, it would very helpful and would probably be something worth saving and putting up on the wall. Perhaps using one key (C/Am) across the entire series of posters. Maybe others reading this would find this useful as well - if you do, please echo this post.

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65vwbug

Being able to download the video is a BIG PLUS. As long as I can put it on a disc.
Thank You!

Some sort of reimbusement I understand is going to take a little more time it's a more involved issue.

While your at it post the 2011 March CD that got screwed up.

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tcbischof

I agree with the last comment toss the poster & have more special instructionals like flamenco, classical, jazz, country. Thanks

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bubbakorshka

Overall, I like the new format. Only suggestion I would make is possibly use some of the extra space for an additional tabbed song and/or some more instructional columns. I too am fairly indifferent to the poster although I will say July's poster was nice. Me personally, I would rather have an instructional type poster. Sort of a quick reference type chart with helpful type info on it. But that is just me and may not be what the majority want; just my personal preference.

Did I read that correctly in the comment below? The video's will be downloadable? That will be nice if so.

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JeffKitts

One thing we're working on is getting the video files to be easily downloadable for all users....if all goes well, we should have the July issue videos for download ready by early next week.

It may not make all things right with all customers, but at least we're making an effort...hopefully some of you see that.

Jeff Kitts

Managing Editor

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socal6string

Jeff,
I think people do appreciate you coming on here and trying to explain what's happening. I think people are looking for explinations or suggestions on who we should be contacting to help get the right thing done.
What I am bothered about is I don't see that you have answered the question in any of your posts or even acknowledge the fact that people that paid for the CD are being robbed.
To me the CD going away, sure I don't like it, but it also doesn't really bother me. What bothers me is not being reimbursed for the loss of something I paid for. It is so clearly the right thing to do. And to not ackowledge that makes you seem like one of the bad guys.
You have mentioned the DVD was given as a form of compensation. I can't believe anyone, including yourself, would think that is adequate.
I have a year and a half left on my subscription. I don't care if you guys take away the CD, make things downloadable, cancel the forums forever... What I want is if Joe Neighbor bought the magazine for half the price I did and is now getting whatever freebies you got on the internet for what he paid, I want the same deal at the same price. And since your company has already taken my money my subscription should be extended to match that of my Joe neighbor that paid half the price. Or just give me a refund and let me make the choice if I want to be part of the new Guitar World.
Please answer the questions about this subject. This is the only subject that really matters to most of the people here as I see it.
Do you believe we have been treated properly?
If writing here to you can't get results, who should we write to?
I already wrote the editor and customer service and got an unaccepable responce?
As someone who claims to care about his readership what do you suggest we do?

talkie

All of this over losing the monthly CDs? Doesn't make much sense. Simply compensate the currenty pre-paid subscribers...THAT'S ALL WE WANT!!! A few extra issues, or something similiar, would be fair (and I am willing to bet ACCEPTABLE to all). I've worked the corporate world for going on 35 years now, and this is an extremely easily remedied situation. I wouldn't wait too long to get this resolved as this will only lead to further agitation on the part of those who feel cheated and continue this charade...or the lose of readership...or the possible legal actions (justified or not)...or the (I think you get the picture). Can't we just get this settled and move on to the more important business of producing a great magazine month after month? Thanks for your time.

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65vwbug

There are 2 issues:
1. Subscribers got short changed because they paid extra to get the CD mailed to them. Maybe you want to reimbuse everyone?
2. Not being available to "EASYLEY" have access to the video.
I mentioned a soulution to the latter twice.
Sorry, It Is A BIG DEAL......................

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65vwbug

What's to think about? Easy answer, post the content so it can be downloaded by the readers. They can put it on their own 25 cent disc.
That's what Guitar One did when they stopped the disc.
Don't remember a big up raising back then.
I suppose these lessons are not going to be available forever? Guitar Digital hardly made it what, 3 months? Even what I have from there is going to be lost if my computer crashes. Is there some reason why you don't want us to download the content for our use?
VERY DISAPOINTING!

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jimslagley

Future Plc is a London based publically traded company.
Like most of the foreign based companies in this country they feel they do not have to obey or abide by our laws. The issue of how they screwed their subscribers will be mute in the USA due to our political policies.

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jimslagley

Feb 2013 will be my final edition of your mag if it survives the class action law suit that you have set yourselfs up for. You never should have taken everybody's money for something you did not plan to deliver. Your responces prove beyond a shadow of a doubt that you already knew you would be ending the CD's and that dear sirs is FRAUD.
In criminal law, a fraud is an intentional deception made for personal gain or to damage another individual; the related adjective is fraudulent. The specific legal definition varies by legal jurisdiction. Fraud is a crime, and also a civil law violation. Defrauding people or entities of money or valuables is a common purpose of fraud.
To bad it was a good mag.

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rjim

Jeff,
Just to offer some constructive criticism: much of the hostility came from the lack of any response to the initial questions, either at this topic or the one about the new GW in general. If the editorial staff couldn't answer the question, a statement to that effect would have been fine. If it wasn't up to the editorial staff, then you could have said that when the questions started.

You may have been looking at the CD/subscription question as being part of the commentary on the new format, and it isn't, really.

So, as far as the format goes, I'd say that the videos and articles online are certainly much more accessible and easily found, now. I'm still trying to adjust to figuring out when I'm seeing new content or old, and how to relate that to the print magazine, but that's not a complaint. I haven't tried it on my iPhone, but generally, having to access the web to see videos is awkward in any context. I'll repeat an earlier suggestion that you consider a GuitarWorld App to improve this interface.

As to the tabs debate, I'd be happy if there was just a way to access current and past magazine tabs, without the index of independent transcriptions. And I'll refer you to my App suggestion above.

I'm indifferent to the posters - I never used posters even when I was a teenager.

So in summary, I guess I'd say the magazine format is different, but I haven't had any positive or negative reactions to it. The website is more easily navigated, and I've used it more than I used to already.

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lurchybaby

Dear Jeff,

Our fight is not with the GW editors, but with the corporate a**holes who are trying to shove this stupid lose-lose business model down our throath.

For their information, the best-selling guitar magazine in France, Guitar Part, offers every month a full DVD, that is 4 hours of lessons (nevermind a lousy CD)! And you know what the best part of it is? THEY DON'T EVEN HAVE A F**KING WEB SITE!!! Maybe you should have a look at their business model.

As for your lame excuse that if we could make every video downloadable we would, for crying out loud, that is EXACTLY what you were doing with Guitar World Digital!!! The stupid decision to kill GWD is why you are under so much heat. And the solution is simple. Admit that you goofed and bring back GWD and everything will go back to being hunky dory. It should even be easier now that you don't have to bother with the CD anymore. Please don't insult our intelligence further.

Since you have no input whatsoever on the business side, here is something that might interest your corporate friends. I am pretty sure that they have opened them up to a mass action lawsuit viz their subscriber base. Trust me, that's the kind of language that corporate America understands! And since your parent company seems to have deep pockets, there will be no shortage of law firms willing to prosecute on behalf of those who have been wronged. All it takes is a spark. Or one little Facebook page to start a revolution...

And while we are at it why not another Facebook page calling for a boycott of GW retail until the issue is resolved? Think your corporate friends will get the picture? Maybe they should hire a business consultant to educate them on disgruntled customer multipliers.

The sad thing is that I'm pretty sure that all the people who expressed their frustration in these posts truly LOVE Guitar World and want nothing more than to stay married forever. It's like watching a loved one die of a self-inflicted cancer.

Anyway, understandably you are under a lot of pressure. Really you should take your Friday off and forget about the August issue.

Nobody's gonna buy it anyway.

Y'a pas plus sourd que celui qui ne veut rien entendre.

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JeffKitts

Thanks gang...appreciate the reduction in hostility. :) Over the next few days, after we get this August issue out the door, I'll have more of a chance to discuss this with others on the staff, so I may not have anything new to report until then...if at all.

Aside from those who are upset about the loss of the disc, I'm still curious to know what you all think of the other changes in the mag...the larger size, the new departments, the poster, things like that. I hope those improvements aren't lost on everybody, as we really spent a lot of time to institute them and hope they make GW a better magazine overall.

Thx all.

 

Jeff Kitts

Managing Editor

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dondi

Thanks for being receptive Jeff, it is appreciated. Being that this is the Disc Content section of the site, I'd like to add that I am also a pre-paid subscriber of GW+CD through March 2012. I am not happy about losing the CD and hope that it can be resurrected in some takeaway form (I like keeping the CD with the issue as well). If this will not be possible, then I'll gladly take a lifetime subscription to the Guitar World Lick of the Day application for iPad in lieu of compensation for the remaining term of my pre-paid GW+CD subscription; just have the powers-that-be contact me to fulfill this contract and I would be satisfied. Again, I appreciate you guys listening to us, perhaps others would also be satisfied with the Lick of the Day app free for life (besides satisfying the contract, it would be good marketing for you guys if there were a bunch of us using the app and spreading the word to other guitarists - probably a spike in app subscriptions to boot)

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bubbakorshka

Mr. Kitts,

I appreciate your taking the time to reply in a courteous manner. I do understand the hectic nature of deadline time for employees of a periodical and again, I appreciate you getting on here to address this issue.

It is not our intent to attack you or any other staff member of GW or Future US. Certainly you can understand our position when we are out money and have nothing to show for it. That is the type of situation that will lead to a demand for answers which is what we have here. You taking the time today to make a comment is appreciated and does help to alleviate the tensions to an extent.

I understand that it is not your area to put a "hot fix" on this, but that is what CT_Eagle originally asked for: Who IS the person to talk to about this? We don't want to waste your time or our own if we aren't talking to the right person or people. You have a fine magazine and we simply want to discuss what is truly adequate compensation for the CD's we paid for and are no longer going to receive. I honestly don't think anyone is on here getting greedy and hoping to score big bucks on this unfortunate situation. As I have said repeatedly, a 4 issue subscription extension for me, being out 20 CD's, seems more than fair. All the other posts regarding this I read on here seem to be asking for no more than something similar.

So please, how do we best proceed from here? I think I speak for the vast majority when I say we would love to resolve this in a polite and cordial manner. To that end, who should we contact? When IS a good time to discuss this matter and come to an amicable resolution? Please let us know how we proceed from here and what we can expect from GW.

Again, thank you for responding and thank you in advance for responding to this in a timely manner (hopefully) and giving us some idea of how to proceed and what to expect.

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socal6string

I wrote GW to see what would happen to the 1 1/2 year I still have on the subscription with CDs and got the following:

Thank you for contacting Guitar World.
You was given a free gift in lieu of the changes regarding the disc.
If we can be of further assistance, please let us know. To ensure your future concerns are handled in a timely fashion, please include all previous e-mail correspondence.
Sincerely,
Mary Jane

WTF!!! Lame free gift. Best of Zeppelin, Best of Sabbath (both of which I already own) and some other junk on a DVD I don't want. The only ethical thing to do is extend peoples subscriptions to match the price it would have been had they had just gone with the magazine without the CD at the time they signed up for their subscription (As I've noted prices have incresed).
This is a total BS scam. I'm completely disapointed in Guitar World.
I think the Better Business Bureau might have something to say about this, because people are clearly being ripped off.

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bubbakorshka

Ouch! Yeah, that response from Customer Service was VERY bad to say the least. Jeff's most recent post sounds like they are considering extending subs or looking into some form of adequate compensation.

But yeah, I would have snapped had I received that response from customer service. I also already have everything on the DVD. It may have been GW's intention to just discontinue the CD and consider that July disc + coupon as an okay way to handle the situation. But what they originally intended and what they hopefully will do are two different things. It sounds like they are going to be reasonable now and listen to us. At least I hope that is what Jeff was implying with his last comment.

So if they are willing to rectify this situation then we can put this behind us and get back to playing guitar. We'll see what is said over the next day or two.

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firstb8ss

OK, OK. Whoa everyone!
Emotion is getting in the way here!
Please all be constructive and work together.
I personally am very, very disappointed by the changes, but let's look at it a little differently.

As soon as emotions and personal comments come into it, rationality and the possibility of solving any issues go right out the window.

Do we all want this fixed? Yes? Then please take a deep breath and read on...

There are two issues:
1) Get someone in authority to very promptly either refund or extend subscriptions of CD based subscribers. This would solve these value related issues and prevent a possible class action.

2) Make the video content downloadable, and keep it available for download for more than one month. (I would LOVE the CD-ROM to come back, but don't really think GW will go that far. I grudgingly see the benefit of online content as it will allow more content, allow for revisions of any erroneous material, and loosen deadlines; the actual content MUST be better this way, surely, even if we don't all like the method of delivery).

Not too hard, is it?

Now I will digress and offer my explanation of the above issues:

The main fact, as any management/organisation principle, is that HUMANS ARE RESISTANT TO ANY CHANGE!! Any change goes through a cycle where people hate it at first, then no matter what the outcome, we all get used to it. Think of the actions of politicians for example.

This doesn't mean that all change is good, or can be justified.

As I see it, here are the main issues:
- some people feel bummed as they are no longer getting what they paid for. This seems to be a) because they love the CD every month (me included) and b) because they paid extra for their subscription, so their value is being compromised.
- some subscribers feel that a contract is being broken.
- some people (me included) don't want to have to access the 'net every time they want to watch an instructional vid.
- I personally, and other people too no doubt, pop the CD in their machine every month and peruse the month's content in this way. I can't do this via the website.
- some of us are very worried that the interactive content that goes with the magazine will only be available for a month before it is pulled down - I don't always get to every lesson/transcription straight away; I dig through issues from months/years back and pull out the CDs. This is dependent on what I feel like learning, or what I need to learn for my students or my band.

GW KNEW this would be controversial because they publicised it in editorials for the past few issues, and offered the compilation DVD this issue.

Please be rational. Please be constructive and kind to each other.
Every dig or negative comment builds the barriers further.

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bubbakorshka

I feel I have been rational about this. I have no problem whatsoever with change in general or this change in particular. It is not emotion based, it is fact based: I paid in advance for 20 CD's i am no longer going to receive. I, and everyone else who have pre-paid for these CD's, are due compensation. Most have expressed a desire for a subscription extension based on how many CD's they are "out". I have not personally attacked Jeff nor do I dislike him. I just want adequate compensation for the 20 CD's I paid for and am no longer going to get.

The rest of your post I agree with 100%. Talk to whoever is able to make the call on extending subs and get this mess resolved and behind us. I think the only personal attack I made on here was to the guy who told all of us to "just get a better internet connection". He totally missed the point and offered nothing of value to the discussion, plus it was a slap in the face to those who don't have that option.

Anyway, yours is a good comment but I just wanted to state that this is not a personal issue for me, it is simply a matter of good business practice and getting this mtter resolved and behind us.

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General Klinger

I am paid up till May 2013. Glad to see I am now losing my CD's. I tend to watch the videos at work, but since the website is blocked, I am now at a loss for my videos. My time at home doesn't allow the ability to just sit at a computer. I have a family to spend time with.

I will chalk this one up to negligence on my part for paying that far ahead. Next time, I will just pay 1yr at a time.

Thanks GW.

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JeffKitts

Guys, no one is avoiding anything, or giving a "big middle finger" to you all...at the moment we're late in getting the August issue out the door, so coming in here and addressing individual comments is a little difficult right now. We're hearing you all, believe me.

And please understand that the editors--the people who bring you this mag every month--have no input when it comes to matters of customer service/sub extensions, etc. When you're part of a big corporation, a lot goes on that we have no control over. Us coming in here and trying to address you all on a personal level is simply a testament to the fact that we do care about you guys, and value your loyalty. Attacking me/us about this won't really accomplish anything...it'll just make me not want to come here and try to help. If I could just push a button and give you all extensions, I would...and if I could just make all our videos downloadable, I would. But that's just not realistic.

Trying my best here, guys...but it's not something I can just "fix" singlehandedly.

Jeff Kitts

Managing Editor

 

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bubbakorshka

Well, it looks like "no reply" from Guitar World. Looks like we just get the big middle finger from them.

A sarcastic "Thank You" GW for screwing over your most loyal subscribers. Those of us who have been with you for years. Those of us who paid extra money so we could get the most out of your magazine. "Thank you" for taking our money, pocketing it, and reneging on an agreement we had with you. "Thank you" for not even responding to requests to find an "in good-faith" solution to this dilemma you have planted yourself in.

Enjoy your short term gains, because your long term losses are going to be bitter.

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rjim

Having seen Kitts' arrogant reply, I'm very disappointed. I entered into a binding agreement with GuitarWorld that, in return for the extra amount of money I paid them, I would receive a monthly CD for the life of my subscription. Which agreement has been broken by GW. Does that mean my subscription is null and void, and you'll be returning the remaining funds? That would seem to be the correct resolution: All those who paid for a subscription to a product that is no longer offered can have their remaining money returned and resubscribe under the new terms.

Jeff claims that one last CD included with the July issue is to be taken as compensation for all of the future CDs that GW will not provide. How does that make sense? It's a CD, as agreed upon for our subscription price. Declaring it "extra special" doesn't make it equal to the undelivered CDs in the future.

Offering a discount that requires us to further remunerate GW is hardly a compensation for their violation of their own contract.

I don't mind the changes to the magazine, per se', or the electronic distribution, but I do dislike being penalized for my support of the magazine.

gilvelez

You guys need to chill out, upgrade your Internet connections and use this time to practice. What's done is done. I'm happy with the change.

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bubbakorshka

Are you a moron gilvelez? This has nothing to do with our internet connection speed and everything to do with CD's we paid for and are no longer receiving. I'm sure you are happy with the change. You probably didn't pay for a subscription with CD's. Therefore you are now getting for free what all of us had to pay for. I'm sure you do like your free lunch. We, on the other hand, do not enjoy being stuck with the bill.

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bubbakorshka

Absolutely. This is my point exactly. GW's claim that the disc included with the July issue is "extra special" is especially absurd as it contains no new material. It is a "Best of.." DVD with lessons from earlier DVD's (which most of us already have anyway). The fact is they broke the contract, have stolen from us, and seem unwilling to discuss adequate compensation either in the form of a refund, subscription extension, or just to reinstitute the CD's.

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delholl

Jeff,

The one single item you have not addressed at all. What is Guitar World's publisher Future US, Inc intending to do to compensate for the difference in subscription amount paid by those of us who elected to pay the extra amount for the disc version.

I understand the need to move with the digital revolution. But my feeling is that Guitar World and Future missed an opportunity here. Making down-loadable content available through iTunes, and other pay to view distribution similar to Guitar World Digital (or actually maintain the Guitar World Digital site). Thus allowing those of us who put extra skin into the game to get our moneys worth would have done quite a bit to quell the disappointment that those of us subscribers who paid the extra to get a disk are feeling.

So what is Guitar World going to do for those of us who spent the extra money? So far you haven't said anything to address this one single issue.

Quite frankly, My feeling is that if this isn't addressed in some way maybe it is time to look at another publication. As I fear Future US, Inc. will do the same with Guitar World as what was done with your previous sister publication: Guitar One. Shut the publication down.

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bubbakorshka

I agree. They could very easily fix this problem. I find it very disappointing that there has not even been a response. This is so fixable by them but they just refuse to part with those extra $$ we gave them. They have stolen from us.

If they don't fix this I will be staying the hell away from ALL their magazines as well as advising everyone I know and all on the internet. Their magazines include:

Mac Life
Maximum PC
PCGamer
Playstation
World of Warcraft
Xbox
Guitar World
Revolver
Knitting Today
Crochet
Nintendo Power
Guitar Aficionado
Gamer

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darryl99

I feel sorry for the readers who paid extra for the disc and are not being suitably compensated. You should have an option to extend the subscription or a refund! I have been an avid reader of Guitar World since the mid 80's. I use to subscribe to Guitar One, and after a few years as a subscriber to Guitar World I recently decided not to renew. Lucky me because today's subscribers are going to get a bum deal just as Guitar One readers did years ago. I encourage all subscribers who are not happy to put your money where your mouth is, don't renew your subscription. Now I only buy the issues that I want under my own terms.

Remember, Guitar World is part of a huge corporation and they will treat you just like any other corporation!

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bubbakorshka

That is becoming blatantly apparent Darryl99. Which is very sad. If they won't do the professional and honorable thing here, not only will I not be renewing, I won't even be buying issues off the stand. Any company that screws over it's customers like this deserves absolutely nothing from them anymore. Fortunately, while they may be a corporation and may feel they can do this, they are also subject to corporate and consumer law. Many a company has shot off their own foot for being nothing more than just plain stubborn, like GW is now. They have a subscriber base that is willing to say, "Everything is square if you just extend our subscriptions accordingly." and they refuse to even respond to that proposal. I very much hope they reconsider as I would like to just put this behind and continue my subscription. However, the ball is in their court and it is up to them to decide if they want to honor those of us who have paid extra for the CD's.

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MachTele

Nevermind

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MachTele

I echo the comments of those before me. I just re-upped my subscription only a month ago that I have had for years. Every year, I wonder if I really need to spend the extra for the CD's, and every year I do. I travel a lot, so I like have the files on disc to view on my lap top. If you are getting rid of the CD, then let us download and own the lessons so we can still view these without an internet connection.

When I first read what you plans were, I also thought that the access to the movies was going to be limited to ONLY those of us who paid extra for that privileged. I was very surprised to find out that everyone now gets the same deal; Regardless of what your initial financial investment was. That is not only bad business, but disrespectful to those of us who paid ahead of time for a service that you are choosing not to honor.

We deserve some soft of compensation for this change that came without notice. The 20% off for a couple weeks is not enough. We have remained loyal to you - I think you should honor that loyalty. This is stealing.

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bubbakorshka

Indeed it is stealing MachTele. You bring up a good point when you state that this change came without notice. None of us knew this was coming. Guitar World, however, by their own admission, has been considering this for at least a year. So when you renewed only month ago they new damn good and well you weren't getting any actual CD's. I agree, they need to honor our loyalty to their magazine. All that is needed is to give us something in return for our extra money that we have already given them and they have pocketed. A subscription extension, the CD's, or a refund are the most logical forms of acceptable compensation.

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Mad Doc 55

I wrote to GW via email and inquired as to what sort of financial consideration we CD-ROM subscribers could expect. I noted that I was certain that it wasn't merely the 20% discount we could expect when we BUY MERCHANDISE from the GW DVD store. Well, it turns out that it IS all we can expect in the way of compensation, along with the "free" DVD of re-cycled material many of us already have. Further, in my case (and I'm sure many others') I already own all the GW DVDs that I am interested in, and I won't be throwing good money after bad to realize a discount on merchandise I don't want. Oh, and the 20% discount is only good for a couple of weeks. Additionally, we got the HUGE benefit of having "JeffKitts" answer to a wave of complaints about dropping the CD-ROM and essentially stealing our money (see his June 1 reply to "65vwbug' below). He had the temerity to write "The fact that the magazine editors even take the time to respond to posts like yours shows our level of commitment...something you don't seem to realize." I can't friggin' believe the size of his nuggets!

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bubbakorshka

Wow, you actually got a reply from them stating that the DVD and discount coupon are our only compensation?? Unreal. So our supposed "compensation" is a DVD containing material we already have (nothing new on it) and a two-week window to give them even more money??? This is unbelievable that they think this is legal!

Then they act like they did us a favor by having Mr. Kitts come to these boards and tell us "Too bad, you're out your money."? Wow, I guess maybe the are justing seeing if they can get the magazine sued into non-existence.

How about this GW, instead of your 20% of merchandise coupon, you give all of us who paid extra 25% of (NOT OFF) a years subscription (ie. extend all of our subscriptions by 3 months). Again, seems VERY reasonable.

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Poffypoffa

Leaving aside the CD issue, which I agree with, I can't get the videos to work on my iPad. I see the arrow to play, but when I hit it, nothing loads, it turns black and hangs.. Anyone else? I'm on a high speed network.

gilvelez

Works fIne for me on iPad. Need to give the vids a bit to load.

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bubbakorshka

Okay, this getting ridiculous. Guitar World, you have not yet responded to the assertions made by myself, CT_Eagle, Mad Doc 55, John Murphy Jr, 1markster, John Lotts, Aurelius, etc. No response here or by email; nothing. I don't think it is asking too much when we ask who to contact regarding this. Personally, if I don't hear back from your magazine by 4PM EST today (02 June 2011) I'll assume your plan is to just ignore us (who have paid extra $$) while hoping we just go away. You have placed yourself in a highly actionable position and unfortunately appear to be unwilling to make amends. All we are asking for is either our CD's, a subscription extension, or a refund of the extra money we gave you. If I don't hear from you by 4 PM today regarding this I have no choice but to assume you are not even considering either of these three options and will contact my state Attorney General, the Better Business Bureau, etc. and begin the process of a class action lawsuit. All this because you refuse to communicate with those of us who spent extra money on your product and are now being ripped-off.

I sincerely hope you reconsider your silence. I for one would be happy with a simple 4 month subscription extension (or the CD's OR a refund) and would be more than willing at that point to sign a waiver agreeing to the changes in the conditions of my subscription. From what I have read I think I speak for the majority of your subscribers regarding this issue. I know there are a few who still want the CD or the ability to download but I am not addressing that issue. Please let us know that you are at least discussing some of these options because at this point your silence is just coming off as rude.

It is worth pointing out that your customer service department's email is still GWOcustserv@CDSFULFILLMENT.com (caps emphasis mine). I would like you to fulfill the agreement we had and either send us the CD's, extend our subscription, or send us a refund.

To CT_Eagle, Mad Doc 55, John Murphy Jr, 1markster, John Lotts, Aurelius, and any others affected and concerned I recommend at this point you email Guitar World Customer Service at GWOcustserv@cdsfulfillment.com and state your concerns/requests.

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CT_Eagle

Bubbakorshka,

I sent an email about 5 minutes ago. Please keep me informed of anything regarding a class action lawsuit.

CT_Eagle

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bubbakorshka

I also sent an email to CS about 13 hours ago. I got an auto respond from them an hour later:

"This email is to let you know that we have received your inquiry and will be reviewing it shortly. Should we have any further questions regarding your request, we will contact you.

If you require immediate service, please visit our online Customer Care website at www.futureus.com/customer-service/ ."

I have not heard back from a real person yet. TBH, my hopes aren't high that I will either. I will keep you posted regarding any legal action taken.

I can't believe GW, who supposedly cares about "their faithful readers and regular subscribers" is screwing us over like this. It's a lost case for them not to mention expensive to defend. On top of that they will lose all of those subscribers and potential subscribers who don't subscribe once they hear what was done. All this because they refuse to give a subscription extension to those of us who have ALREADY given them extra money. This is VERY BAD press for them and if they will handle this intelligwntly within the next 45 minutes it can be avoided. Otherwise, if I have to go through the bother of persuing this legally, 4 magazines will no longer be satisfactory to me. If they want to screw with me and rip me off like this I will be sure to screw right back and with a vengeance. I paid quite a bit extra and to ask for a 4 mag extension to my subscription is WELL within reason. If they'd rather do this the hard way, that's their decision and their loss. Oh, and needless to say, if they don't handle it in a proper manner I won't be renewing. Tabs are all over the internet anyway.

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