Interview: Songwriter and Author Dave Carroll on 'United Breaks Guitars'

Before the Internet, there was this thing called a complaint department, where disgruntled customers would go and voice their dissatisfaction with a product or service to an equally disgruntled employee of a company who was probably only stationed there after being late one too many times the week before.

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Josh Hart

Josh Hart is a former web producer and staff writer for Guitar World and Guitar Aficionado magazines (2010–2012). He has since pursued writing fiction under various pseudonyms while exploring the technical underpinnings of journalism, now serving as a senior software engineer for The Seattle Times.