Gibson launches free Virtual Guitar Tech Service - and we put it to the test

Gibson Historic Select UK Collection '59
(Image credit: Jesse Wild/Future)

All the extra time at home these days is probably leaving you with plenty of hours to woodshed on your acoustic or electric guitar. 

But what if your instrument is in need of a tune-up?

Gibson has come to the rescue with the launch of its new Virtual Guitar Tech Service, a free interactive video assistance program that matches players with pro Gibson technicians in real time to help get guitars and basses in tip-top shape.

The tech will work with you on gear-related issues via Zoom video conference, covering basic tune-ups for guitar and bass and showing you how to fix the problem at hand.

To use the service, players begin by scheduling a free 30-minute video conference at Gibson.com (opens in new tab). On the call, you’ll discuss the issues you’re currently experiencing and what type of services are needed. 

Tasks can cover everything from changing strings, cleaning the instrument and conditioning the fretboard to truss rod adjustments, altering pickup height, dealing with action and intonation issues and more extensive repair work.

The tech will determine your experience and comfort level with working on your own instrument, and provide a list of the basic tools and supplies needed to successfully perform the outlined tasks.

Next, users schedule a free one-hour Basic Guitar Tune Up Service follow-up call. Prior to the video conference, any recommended supplies and tools can be ordered, and on the one-on-one call the tech will guide you step-by-step through the process of servicing your instrument.

Gibson Virtual Guitar Tech service

(Image credit: Gibson)

Guitar World tried out a beta version of the service, and via a quick video chat with Gibson tech Doug, we performed a neck adjustment in a matter of minutes.

Using a two-camera setup, Doug demonstrated the steps required on his own guitar and we followed suit. No follow-up call was necessary as we had all the tools on hand.

Had we not, however, Doug informed us that he would have sent out a link post-call with a list of items required for the follow-up one-hour consult (slotted screwdrivers, Allen keys and the like). In addition to the option to purchase tools, Doug also said he will advise players on how to repurpose common household items, such as synthetic steel wool, for quick and easy instrument clean-up.

“We put together a scope of work that suits your abilities,” he said. “Everything from digging out that old guitar from under your bed and cleaning it up, to a basic setup, to oiling the fretboard, adjusting the action or tweaking the truss rod. 

"We’re not looking to have you solder pickups – although we could talk about it.”

The Virtual Guitar Tech Service is available now. For more information or to sign up, head to Gibson (opens in new tab) or Epiphone (opens in new tab).

Thank you for reading 5 articles this month*

Join now for unlimited access

US pricing $3.99 per month or $39.00 per year

UK pricing £2.99 per month or £29.00 per year 

Europe pricing €3.49 per month or €34.00 per year

*Read 5 free articles per month without a subscription

Join now for unlimited access

Prices from £2.99/$3.99/€3.49

Rich is the co-author of the best-selling Nöthin' But a Good Time: The Uncensored History of the '80s Hard Rock Explosion. He is also a recording and performing musician, and a former editor of Guitar World magazine and executive editor of Guitar Aficionado magazine. He has authored several additional books, among them Kurt Cobain: Montage of Heck, the companion to the documentary of the same name.