Guitar World: July 2011 Disc Videos

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wolveus

I receive the mag in Mexico from the states and i liked the CD, the page is a mess, no way to navigate it clearly. And sometimes internet is a true shit.
And also the bands and content aren't very good. i started my collection on may 2009 but when my year ends that would be the end of my subscription. I learn a lot and i got hours of fun but now the mag is not worth it. Thanks for that good issues maybe i'll be buying a single issue if it's good, the prob would be the price its super high in here.

dlee

I love the magazine. Always something to learn, always something to master, and always a peek inside the minds of other artists… But the content on this site is rather disorganized and doesn’t flow well…. For example when I click on the “Disc” link below; I’m expecting an archive page to load - find the month I want or need…. Download and then we’re good to go…. Nope….. I’m taken to the July Issue…. WTF… It's almost December.. That’s lame… Search a little longer, still can’t find it… WTF… Now I’m aggravated just like all the other subscribers not receiving a disc… If you need some professional help with your content organization and distribution - feel free to contact me… \m/

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brackforce

The CD-Rom made your magazine special. It put you above the competition and discontinuing it was a stupid move. I'm not sure if I'll keep my subscription now. Your website doesn't cut it. I looked forward to getting your magazine during 4 deployments and thoroughly enjoyed the discs. I didn't have access to your website over there so getting content via the internet meant nothing to me. A huge percentage of your subscribers are in the Military and I can assure you that you're screwing them out of content by taking away their discs. If you feel that you can't put enough on the disc then add stuff online, but don't take away the disc. It's worked for this many years and I think it's an excuse for you to get out of some work and/or cut some corners. I'm very disappointed.

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christiam

Hi Jeff,
Will there be a single download link for the July 2011 issue? Also, could you please consider alerting your subscribers when the latest issue's downloads are available (via email/rss feed, etc)?
Thanks!

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jaxnba

After a couple of hrs downloading & burning files to a DVD disc I feel as if I have been robbed of a service that was bought and paid for.A felony? how does that dictate?

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CT_Eagle

Welcome to the club. Read the posts below. There are a lot of unhappy former subscribers. Some have had some luck getting compenstaion. As of yet, I have not. It is all good though. According Jeff it is subscribers like Telsea that have kept GW in business for 31 years. The money given to GW by those of us who feel cheated must somehow not be worth as much as Telsea's.

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telsea

Hey, thanks for the download links to this months issue. Kudos to all on the magazine staff that has taken the time to listen to your customers and then respond. That is a very rare quality trait in today's market. Guitar World continues to be the only reason that I want to walk to the mailbox. Thank you once again.

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JeffKitts

Thank you for staying with us during this transition...it's readers like you who've kept us in business for 31 years. Appreciate the comments!

Jeff Kitts

Managing Editor

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bubbakorshka

It looks like Future US and GW have begun to resolve this problem. Thank you GW for addressing this problem and providing adequate compensation for the loss of my CD's. I now feel comfortable continuing to subscribe to your magazine.

To all concerned, when this whole episode started and I wasn't getting adequate answers from GW Customer Service, I filed a complaint with the Better Business Bureau. My subscription end date at that time was Jan 2013. After the initial 2 issue extension offered to everyone went through, that extended my end date to March 2013. A week later my subscription was extended 4 more months, for a total of 6, to July 2013. This, I feel, is adequate compensation for the loss of my 20 CD's. It works out to 1 issue for every 3 CD's lost (rounding all fractions down). Thank you again GW and Future US.

My recommendation all who have posted on here and are looking for an extension based on their lost CDSs: first, make sure you know your original end date. Next figure how many cd's you are out and divide by 3. Drop the remaining decimal/fraction. That is roughly how many issues I would think they will extend your subscription (Also remember there are 13 issues a year, not 12. I think even occasionally there are 14 but that is rare). Third, I would wait until you receive your August issue of GW and look to see what your new subscription end date is. They may have already extended it. Alternatively (and for a more immediate answer), call customer service and ask what is your current end date. If it has not been extended yet, simply request this to be done. Finally, after you have done all of the above, if they have still not extended your subscription by 1 issue for every 3 CD's you are out, you can fill out a form with the Better Business Bureau online. Hopefully this last step will not be required as it appears that Future US/GW is willing to make things right. You may just have to through the motions of requesting your extension.

I hope this helps everyone concerned. I know I am satisfied now with this arrangement. I replied to the BBB letting them know the issue was resolved. Good luck to all and enjoy your mags! :-)

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CT_Eagle

I just called the subscription department at 1-800-456-6441. All that I was offered was the original line, "You received the DVD as compensation." I was not offered a subscription extension at all.

I am currently awaiting a response from the Connecticut State Attorney General. I have been on an extended business trip and I hope to have a response from them in my mail box when I return home next week.

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pjcrook

Actually I'm Quite happy with GW magazine, compared to other mags. I feel it's an exceptionally good deal and I like downloading the CD's if you guy's have a computor to complain, why not just download the CD and burn it to disk?

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socal6string

I'm going to assume that you didn't pay for a subscription with CD's. Cause I'd be happy about being able to download the video content for free as well. If you'd bought a subscription with CD's, I'd find it hard to believe you were so dense as to not realize you paid a higher price than the non CD guys and now are no longer getting any added value. That might give you something complain about.
No CD = $14/yr
W/ CD = $25/yr
Come on man, its not hard to figure out the issue here.

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keith

you are so right...I just paid for 2 years about 6 months ago at the higher cost...with times as hard as it is now I'm not sure haw long I will be able to afford to pay for internet service.I'll still have my computer though would be nice to be able to use it with out the internet.how hard is it too give us what we payed for in the first place instead of lining you pockets with what little cash I got?

jexpo

You got that right! first time I read the news I was ready to get them on the phone, which brings out the other question: has anybody tried yet to get a refund or at least an extended subscription?

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bubbakorshka

Yes, please read my comment above. :-)

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65vwbug

What do you expect from someone who spells computer, "Computor"!

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Mulder007

I understand that GW is a business and;

1). Is in business to create, print and sell magazines to make 'MONEY'.
2). Cannot be everything to everyone.

Having said that, I too, feel a bit duped by this recent move of events. I myself, run a business, and always try to be in-the-know with what my customers needs are. Customer needs are organic and never stay the same. What a customer needs were yesterday may not be the same today(or tomorrow). Not once do I ever see customer satisfaction polls being done. Maybe instead of polling what tabs do our readers want to see maybe you should be polling

How can we be better?
How can we be more unique?
What could we offer more of that other magazines don't?

Food-for-thought

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attila

always screwed. i will let my sub run out and will not renew. i never get what i pay for(cds). fuck it.

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kacohn

Great! Let's bow down to the damn Apple yuppies and forget about those of us with older smartphones that DON'T DO FLASH!!! How inconsiderate can your magazine be? I am a new subscriber. My sub runs out March 2012, and I will let it run out! I paid the $24 so I could get the CD. Where is the extended subscription I just paid for if it no longer includes a CD? Shouldn't I have a 24 issue subscription now? I am not supporting this madness with a renewal. You have lost a subscriber in me, and I'm sure you have lost many others as well!

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jaketheripper

email support and youll get a dvd of equal value to what you payed, and you can download the videos on to your computer, so why does it matter? lol. and iphones dont support flash lol. you need to chill

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JeffKitts

First of all, thank you to FirstB8ss for his comments...nice to see someone here who has a sense of how business works, and also doesn't attack the one representative from the company who's here trying to help everyone through the transition (which in all honesty, isn't even my job...I do it because I actually care).

Now, for all those who wanted individual download links to the July issue videos, we did it! Link is at the top of the page, or you can go here.

Give it a try, let me know how the downloads work...you can download them individually, or, if you have decent internet speed, try downloading the whole lot as one monster zip file.

 

Jeff Kitts

Managing Editor

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edhopton

Jeff,

I appreciate the ability to download the videos. That's a big improvement over streaming them from the website. It's still not as good as the CDs that came with the magazine because it takes longer to download them with the USB modem internet connection that I have. I also have a monthly data limit so I won't be able to download as much content as was contained on the CDs.

However the big problem for me remains unresolved. Guitar World took my money in exchange for a magazine and a CD each month. Now the deal gets changed after the agreement was made so that I don't get the CDs that I paid for. The only reasonable remedy is for Guitar World to refund to me the difference in price between the two-year subscription with CDs and that without.

So far, in several contacts with customer service, all I've been offered is a two-issue extension to my subscription. That doesn't cover the $18 difference. Nor does the "Best of" DVD which I don't want.

The letter enclosed with the July issue really adds insult to injury by claiming that the "Best of" DVD is a "free gift." First Guitar World fails to perform according to the terms of the contract between publisher and subscriber, then they try to buy me off by saying I'm getting a free gift! That's some gall! Not to mention being an unethical, underhanded bait-and-switch.

I'm very disappointed in Guitar World and its customer service. I expect a refund or a subscription extension of like value. Anything less is just bad business.

Ed

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delholl

Hi Jeff,

Look I understand the need for streamlining operations and all. And I understand you are one of many in the Future publications company that has to answer to others who make the decisions regarding your publication. Then might I ask to whom should I be directing my ire at at Future US and Future UK for the loss of the disc and lack of compensation?

As far as the magazine is concerned. A4, really? Ok so it now fits on the shelf with my other publications I get from the UK. The content is really the same from my perspective. Everything is where I expect it.

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THibaut_pe

I was disapointed with the loss of GW CD and with Guitar World Digital.
But your solution: a big file to download (or individual links) is perfect for me.
furthermore, quality of videos seems better than on CD.
Thanks for your effort .

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dreamer_al

Thank you Jeff. Looks great to me (I have only downloaded the Keith Wyatt vids).

For what it's worth, I would implore you to continue with the "Guitar World Digital" concept for future issues/downloads, if it's viable.

I do appreciate your efforts and thanks once again (all is right with the world once more).

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65vwbug

Perfect! Don't change a THING!
No Guitar World Digital, Can't put them on a DISC.

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JeffKitts

I can't see us going back to the Guitar World Digital application for video downloads...just too many problems associated with that. Putting the download links here is certainly an easier option, so we're going that route. Thx for the support guys!

JK

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dreamer_al

Thanks Jeff for replying - much appreciated. A BIG OK to current download links, I'm more than happy

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firstb8ss

Everyone posting here wants their issues resolved, right?

Basic rules of communication and mediation:
1) Focus on the issues at hand
2) Forget conspiracy theories
3) Get personal negative comments and emotion out of your comments.

Basic management rule about change:
Change happens often. People don't like it, and never do. People get used to it. Change usually has positive outcomes.

Stop being petty and don't let your emotions control what comes out of your mouth(/keyboard).

Face the fact that the idea of putting content online was surely to save money (which KEEPS THE COST OF YOUR MAGAZINE DOWN FOR LONGER), to offer a more modern solution to offering audio/video, to enable more video to be put up, and better video because the deadlines of printing/mailing no longer apply.

Two issues:
1) Provide a permanent, easy way to access audio/video content
2) Provide equity to subscribers who have had what they have paid for changed.

Please be rational and objective.

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bubbakorshka

FirstB8ss,

I feel I should first point out that your account on here is exactly one week old, making you the second voice of approval to appear on here with an account created after the incident occurred. I'm not calling anything a conspiracy, I'm just pointing out that it merely looks like an attempt from an "interested party" to try to appear "like one of us regular folk". It's fishy is all. Why would you even be reading this thread, let alone commenting on it, if the problem was not an issue for you; unless you are a party with a vested interest.

That said:
1)I have focused on the issues at hand
2)I Don't think I've ever mentioned a conspiracy
3)I've remained unemotional and stuck to the facts.

To re-itereate: I have remained focused on the issue that people are no longer receiving what they paid for. That is stealing, not a conspiracy. Compensation is in order for those who have been stolen from, cold and simple without an ounce of emotion from me.

You, on the other hand, call those of us "petty" who have had our money taken. I'm out roughly $18 - $20 and you say I am being petty. If I were a guest in your house and stole $20, or even $5, from your wallet and you got upset about, could I call you petty? And how about the guy here who renewed in February for 48 issues w/ CD and is now out every single CD? Is he being petty for having his money for those CD's taken at a time when GW knew damn good and well he would not be receiving a single one of them? He has every right to be upset and you know it.

This has absolutely nothing to do with resistance to "change" as you imply. It has everything to do with not getting what we paid for. What's more, we were given no warning and still have yet to receive an adequate explanation as to why there was no warning or heads up that this was coming. Taking peoples money for something you know you are not going to give them is fraud. Trying to side-step it by saying we are just resistant to change is either naive or an attempt to insult our intelligence.

Finally, I have absolutely no problem with GW taking measures to save money for their company. What I take exception to is their method. Taking subscribers money and then not giving them what they paid for in order to save money is wrong. As I said before: this method = very short term gains and BIG long term loses. You can't steal from your best customers and try to sugar coat it as a money saving measure. It is theft.

GW could have very easily stated with the July issue that they would no longer be offering new, nor renewing, Mag + CD subscriptions as the CD was in the process of being phased out. That could have easily looked at how far out their subs with CD extended and stated that after the mm/yyyy issue, the CD will no longer be available. If that option was not viable due to cost, then the only other solution would have been for GW to calculate the difference in cost for those who paid extra and sent them a refund check. This "take your money and oops we're sorry" approach is a complete failure.

I worked in the private sector for two decades and I know the difference between good and bad business all too well. I'm sorry, but I disagree entirely with Jeff's assessment that you are someone who understands business well. If Jeff truly believes that then I have to question his business sense as well. Again, I am not talking about the format change. THAT is fine. It is the manner in which subscribers had their money taken, even when GW knew they would not be getting their CD's, and then not getting what they paid for; that is an unethical and just plain rotten business practice.

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firstb8ss

Bubbakorshka,
I assure you that I am a bona fide subscriber, and have no links with GW other than that. As an international subscriber (Australia) I too have paid for the CD but have never mentioned that until now. I started following this thread as I was a) upset by the discontinuation of the CD and b) wanted to ensure I would have continued access to the videos.
I am trying to get a resolution for ALL stakeholders, (i.e. readers and Guitar World). As such, I am personally affronted at the content of your first paragraph.
My previous post was a general addition to this thread, so I am a little surprised that you have responded to my thread on a personal level in such detail.
I hope GW provide a solution that you feel is suitable to your subscription issue. Your frequency and length of posts suggests that you feel considerable angst about this.

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socal6string

I completely agree with bubbakorshka.
Futhermore I find Jeff's comment "nice to see someone here who has a sense of how business works" insulting.

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wherezmyz

I agree, so here are the unemotional facts:

Back when Guitar One was, unbeknownst to me, no longer in publication, I went to the website and subscribed. Said organization happily charged my credit card and didn't inform me of the status of the magazine. Two months later (the delay didn't raise a flag at the time because I understand publishing cycles and new order processing times)I received GW instead, along with a letter explaining the demise of Guitar One. Hey, that seemed kind of shady, but I didn't complain and ended up enjoying GW anyway.

Fastforward several years to February 2011 and my early renewal of 24 months with CD for $49.95. The new issue arrives with yet another letter, the details of which everyone knows. I immediately emailed customer service to express my desire to have my subscription extended by an additional 24 issues. (Do the math: my renewal doesn't start for a few issues yet; I paid $49.95 for 24 issues and the going rate on the website is $24.95 for 24 issues, so my request seems fair to me.) It has been a week and there hasn't even been an acknowledgement of the message as of yet. Poor business practices yet again. Fool me once... (Yes, I will be calling customer service as well.)

Emotional comments:

Mr. Kitts - I have no desire to attack you personally, and I do appreciate that you are busy producing GW, but I do remember that, unfortunately, back when Guitar One went under you were the one that was left to field the flak on here with the same "don't shoot the messenger" spiel. I would think that the complaints back then would have led to better preparation for a response to what would seem to be an obvious customer complaint this time around. (Not from you personally, but I assume that you kicked it up the chain to someone in subscription fulfillment or corporate who could do something about it. If that is the case, how can there be such a feeble response to this debacle?)

Content delivery - I don't really care how the content arrives (send the binary code for it tattooed on the backs of 72 virgins for all I care); I enjoy it anyway.

The "green" thing - I personally don't care if GW has the world's largest carbon footprint, or if it has come up with a way to cause photosynthesis to occur just by turning its' pages. With the amount of resources that are used every year to produce the fine instruments and effects that we all enjoy, the amount saved by not sending the CD is inconsequential. Besides, if that was really a concern, the magazine would go all digital, as just the electricity to produce the paper to print on alone would be a bigger use of environmental resources than the CD production.

Free DVD - I've read Mr. Tolinski's letter several times and nowhere does it state that the DVD or 20% off (or posters) are compensation for the elimination of CDs, nor would I have accepted them as such. That may be what is trying to be intimated, but all that was actually stated is that they were a "gift" because I am a "loyal reader".

Lawsuits - Forget it; it is a non-starter. In my case it's simple, I'll cancel my subscription, wait for my card account to be credited, and then decide if I want to renew at the cheaper rate. (After all of the baloney, probably not. Why bother when most of the content that I buy it for in the first place is going to be online for free?) Guitar playing brings me too much joy to let it be brought down by bad business practices and lawyers.

New format/website changes - Like it! I AM happy that everyone will now have access to the content that some of us used to pay extra for, and will hopefully use the knowledge to create music that people can enjoy for generations to come. Just don't stick it in my back at the same time...

Future Publishing - Why can I get immediate and satisfying responses to any problems that I have with my Guitar Techniques and Total Guitar subscriptions, but when it comes to Guitar World/Guitar One, it is always drama? I sense a little "you are all lucky anyone is coming on here to respond at all". Grow a set and provide an adequate response from someone who CAN rectify the situation satisfactorily, and stop hiding behind the flunkies (sorry Jeff, no offence intended - you know what I mean). With the growing reuse of material between the publications mentioned above, one of them should probably go for me anyway - this just makes it an easier decision. In this day and age of shrinking discretionary money, making your customers feel like idiots for doing business with you probably isn't the greatest plan for long-term survival.

Peace, Love, and all of that good happiness stuff...

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Sadistic

Well this certainly makes me feel a lot better about NOT re-subscribing when my last subscription ran out. I have been a loyal reader for over 20 years and this is the most disappointing thing I have seen happen in that time. I don't really care about the CDS, I just hope every one is reasonably compensated.

Big corporations always want the consumer to be sympathetic toward their pocket books during a recession; well how about being more sensitive to ours'? Kinda hard to feel bad for a company who doesn't seem to care that quite a bit of the population are out of work and those that aren't are still considered to be poverty stricken. And now some companies are even going so far as to tell you right on the application to not expect an interview if you are currently unemployed. Yeah big corporations way to show the consumer how much you really care. But I guess that is all well and good as long as America's CEOs can keep on living the high life.

Kind of reminds me of when General Motors was begging the government to bail them out because they were bankrupt. The CEOs had enough money to fly to Washington in their private jets instead of commercial airliners but we were expected to feel sorry for them? Don't get me wrong I know that GW is nowhere near the league of income General Motors generates a year but the point is this; it is pretty callous of big corporations to expect the consumer to be sympathetic to their situation during a recession. I mean it is kinda like eating a sandwich and savoring every bite in front of a homeless shelter. Come on guys it is time to rejoin the rest of us on Earth.

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bubbakorshka

The income disparity between CEO's and workers is higher now then it has ever been, and it continues to widen. Average CEO salary is around $12 million a year, while that of the working class is about $35K a year. They are making over 340 times as much as the workers upon whose backs their companies are built. It's like the entire damn world forget what caused the French Revolution in the 18th century.

Sorry for getting a bit off topic on a guitar forum......John 5 is a pretty kick ass guitarist!

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CT_Eagle

Well I give up. I sent an email to the email addy provided in the post below. I received a reply from someone name Mary Jane stating that the DVD included with the July issue was my "compensation". Since then I have seen that several posters below were offered a subscription extension as compensation. Since then, I have sent 2 emails to Mary Jane asking for the subscription extension. She has not even bothered to reply to my emails. I would have been very happy with the subscription extension and I would have continued to subscribe to Guitar World. Now I am left with no choice but to contact my State Attorney General. I will not be renewing my subscription nor will I purchase anymore DVDs from Guitar World. I think I been very patient with regards to this issue and it has gotten me nowhere. Guitar World does not care about my patronage enough to warrant a reply to my emails and offer me the same compensation they have offered others subscribers. Guitar World has lost a loyal subscriber and frequent purchaser of their DVDs due to their "bait and switch" tactics. I will also not hesitate to freely offer my opinion of Guitar World and their business practices.

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bubbakorshka

CT_Eagle

Contact me at breadfanseagull@yahoo.com and let me know on here when you have done so.

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dreamer_al

Still waiting.............(we there yet?? we there yet??)

"One thing we're working on is getting the video files to be easily downloadable for all users....if all goes well, we should have the July issue videos for download ready by early next week.

It may not make all things right with all customers, but at least we're making an effort...hopefully some of you see that.

Jeff Kitts

Managing Editor"

"Thx Mugr...if all goes well the videos will be downloadable as single files or as a complete Zip, so we're working on all that. The GW mobile app is also in progress, so stay tuned for that.

Appreciate the support!

Jeff Kitts

Managing Editor"

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gtrpicker2

gawd i'm sure glad i didn't subscribe & pay xtra for the cd's. i was this close...(holding index finger about 1/16" from thumb).
this is pure b/s. part of what's wrong with this country today. these damn corporations don't think nothing of screwing the little guy over. throw you a bone & hope you'll go away.

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gscrain70

I'm really disappointed in the new 'improved' format. I paid for CD subscription a couple months ago. I even asked since it seemed much more difficult and it wasn't advertised anywhere that CD's were being offered. I was told that there were no plans to stop the CD. Online content is a waste. I don't even bother. It's inconvenient, and just plain annoying. You say that you can post MORE content online? BS. 700megs each month. I still go back to my CD library from years ago. Will I be able to do this with online content? I'm sure not.

I still miss Guitar One. I got a lot more out of that magazine than Guitar World. Now it sucks even more. Future media..WTF??? Welcome to another mediocre mag. I doubt I will renew.

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JeffKitts

Listen, you don't have to like everything we do, but sometimes people need to understand that companies generally don't do things to screw over their loyal readers, or to intentionally make their products "mediocre," as you say. It's easy to sit there and say "now you suck," but think about it...companies can't just do whatever they like and still be profitable in these ridiculously tough economic times (especially for print magazines). Sometimes we need to do things in order to remain a functional, profitable operation...and if we didn't do that, trust me, the alternatives would be far worse.

Again, we know that not everything we do will be supported by our readers, but we've been bringing this magazine to you for 31 years and we've learned a thing or two in all that time....and we certainly didn't get here by screwing over our readers. Sometimes a transition can be painful...but a lot of thought goes into these decisions and we do what needs to be done for the good of the magazine. You can't expect us to be the same year in and year out....we need to grow, change, etc, in order to be around next year and the year after that and the year after that and....

Jeff Kitts

Managing Editor

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bubbakorshka

I have to agree with Social6String regarding the "meat and potatoes". It is not the format that is the problem, the magazine itself is fine. It is not even the lack of CD in itself that is the issue. It is the fact that ALOT of people had subscribed in advance, paying for both a magazine and a CD. The CD being a tangible item one could handle, use, save, etc. forever. Now there is no CD and GW is reimbursing everyone 2 issues for the loss of all their CD's. From my POV I am still deciding if that is even fair, but that is a seperate issue.

The "meat and potatoes" that Social6String, I, and many others are trying to get to is this: How come you allowed people to re-subscribe for both the magazine AND CD as recently as weeks ago when you knew then that the CD's were being cancelled? You said yourself that "a lot of thought goes into these decisions" and it was stated that this is something your periodical has "been considering for some time". The point is this, how come absolutely none of us knew anything about there even being the possibility of our CD's being discontinued until the day we got our July issue? The staff at GW and Future US had to have known about this for at least a month or two, minimum. How come you didn't just put an end date on the CD's and from that point on no longer offer mag+cd subscriptions? Then, when the last of the subscriptions that included CD's expired, then you could have introduced this idea. Yes, there would have still been people upset by the change, but there would not have been anyone not getting what they paid for. It's simple business sense, people want what they pay for. If it is your contention that the inclusion of the CD's was becoming prohibitively expensive (as your comment above suggests), then the answer was NOT to just stop their production and keep your customers money.

You ask us to understand the current recessions impact on GW and Future US. However, you need to understand that this feels like another corporation passing down it's losses to it's customers. From the sounds of the first replies people received from customer service it sounds like that was indeed the plan, until enough people complained. That is just not cool. Who do you think is hit harder by these tough economic times? The corporations who are getting bailed out by the government or the individual consumer / workers (yourself included). I know the government may not have bailed you guys out, but you have to see where we, as consumers, are coming from. It feels like we got shafted. The extension of the subscription is a nice step (although I honestly think 4 issues instead of 2 is more adequate as compensation for the loss of my 20 CD's). But whoever's decision this was to handle this in this manner should come under serious scrutiny by the exec's at Future US because you now probably have a much more expensive headache to deal with (figuring out how many mags per CD lost for each customer, mailing out waivers / letters of agreement that the compensation is fine so that you are legally covered, all of it, etc.). It is such a nightmare I would hate to be in the shoes of the higher ups at Future US right now. And again, how come none of us were even offered an explanation / alternative before this decision was made?

Back to the point that S6S was making, how come there has been no explanation as to why this was just sprung on us? How come an adequate mags-per-CD-lost model is not being used or addressed? Most importantly, how come you let people resubscribe at the Mag + CD price after you knew the CD was being discontinued? (BTW, when I say "you" I mean GW and Future US, not you specifically Jeff) I renewed last December. Did you know then? Certainly you knew within the past few months. What about all the Mag + CD subs from the last few months.

I understand that you probably have your hands tied as to what you can answer, probably by some white collar executive jerk. However, I also understand that you are not the only person at GW and Future US who is reading this. So when we say we want answers to these questions it is not hatred directed at Jeff Kitts but a call to your company and it's parent to get someone on here who can explain what the hell is up with this decision. This stinks and I know you know it. If 1 mag for every 10 CD's lost is all you can afford then whatever, it still leaves a bad taste in my mouth but whatever. However, is that how it is being enacted across the board? Are those who are out 10 CD's only getting 1 mag? Those out 30 getting their three?

At this point I no longer even care about this as far as I am concerned. If all I get is two mags for 20 CD's then I'll take that and decide whether or not to renew when the time comes. What I, and many others want at this point is an answer to the questions above. If you can't give them then someone who can needs to get on here and give us an explanation.

Thank you for passing along the message.

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JeffKitts

I hear what you're saying, believe me, but as I've said before, the people who make this mag every month really aren't involved in matters pertaining to customer service or subscriptions or whatever. It's our job to produce the mag and our web sites and various apps, DVDs, etc...but we're not the ones making the decisions regarding pricing and subs and all that. Do we become aware of things as they happen? Of course...but really, we can't come out of a meeting and then start posting online what was said in the meeting. That's just not proper conduct when you work for a big corporation.

Now, I come in here to offer some sort of help or some sort of sympathetic ear...but it doesn't mean I can fix everything or offer an explanation for every question asked. Hopefully that's not lost on everyone.

JK

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rjim

Jeff,
Feel free to let us know whom we SHOULD be contacting about this. I would suggest that the editors with no business input should stop justifying unpopular actions by referring to business reasons. That's where you're at now, so you might as well start out there if this happens again. The fact is that abruptly reneging on an obligation is BAD business. It has noting to do with the format, quality of the writing, or any of the things your staff is responsible for, so why defend it? Simply tell us the business units we should be contacting.

I have not received any notification of a subscription extension, by the way.

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socal6string

And....

Once again the meat n' potatoes of what people are pissed about goes unaddressed...

Thanks Jeff!...?

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JeffKitts

Thx Mugr...if all goes well the videos will be downloadable as single files or as a complete Zip, so we're working on all that. The GW mobile app is also in progress, so stay tuned for that.

Appreciate the support!

 

Jeff Kitts

Managing Editor

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dondi

Could each month's content still be produced as the current CD format and posted as a disc image file (.ISO??) for download? I don't think I would mind pulling it down and burning the image to my own CDs to keep them along side each issue (well... I mind a bit..... i.e., losing the CD with my paid subscription of GW Mag + CD, inefficient compensation, etc.). Again, I'll gladly take a lifetime subscription to GW's Lick of the Day App for the iPad instead of having my subscription extended for compensating my paid CD subscription. I am seriously contemplating not renewing at this point. As stated, times is tough theze days and not getting what you pay for makes one pull their dollars from where one feels they are being wasted. My $.02

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socal6string

Nice how you STILL ignore the subject of people being ripped off.
Who cares about the CD going away. It’s being ripped off by not being compensated adequately for something we paid extra for and is no longer being supplied.
Either refund people’s money or extend people’s subscriptions adequately.
Yeah, the mag layout is great, saving the environment is great, the poster is great, online videos are great… BUT BEING RIPPED OFF IS NOT GREAT.
This is not an ethical business practice.
Could you please acknowledge this and let us know what if anything is happening.

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65vwbug

From the post below:

bubbakorshka
June 05, 2011 at 3:10am

For any and all concerned, it looks like GW is starting to extend subscriptions for those who had paid for the mag+CD subscription and are now out some # of CD's.

I got a reply from customer service stating that they apologized for the inconvenience and were extending my subscription by 2 months. The change in format has resulted in the loss of 20 CD's total for me so I'm still trying to weigh out if the 2 mags is adequate or not. It's 1 mag for every 10 discs I am out. Looking at the price of the magazine now and remembering the amount extra I paid for the CD subscription, it seems close but really can't remember at the moment.

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socal6string

See my reply to the same post (below)...

p.s. I just checked my email and got the same 2 month extension. Seems kinda weak but they are heading in the right direction.

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