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Henry Juszkiewicz: Gibson Quality Control Accusations "Fake News"

Gibson's 2018 line of guitars.

Gibson's 2018 line of guitars. (Image credit: gibson.com)

Gibson CEO Henry Juszkiewicz recently sat down for an interview with our friends at Guitarist Magazine. During the conversation—which covered everything from the company's recent bankruptcy filing, to its new models, technology and pricing, to Juszkiewicz' own future with the company—Juszkiewicz sounded off on accusations that the guitar giant's quality control has declined in recent years.

“Well, to quote some politicians, I would say that’s ‘fake news,’" Juszkiewicz said.

"It’s easy for people to troll on the internet, but you’re in the media and I think you’re probably more aware than most folks about the negativity that exists and, sometimes, the lack of truth in that negativity.”

Juszkiewicz detailed the company's 24/7 customer services, and said that less than seven percent of calls the company receives are regarding an issue with a guitar.

"Our quality today is better than it’s ever been, which is not to say that we’re perfect."

“The second thing I would say is our sales are increasing; we are growing much faster than the industry is growing, and so that would be a good indicator that there are maybe a few satisfied people. So if we really made junk, then people wouldn’t buy it, especially at the price that we charge.”

Jackson Maxwell

Jackson is an Associate Editor at guitarworld.com. He’s been writing and editing stories about new gear, technique and guitar-driven music both old and new since 2014, and has also written extensively on the same topics for Guitar Player. Elsewhere, his album reviews and essays have appeared in Louder and Unrecorded. Though open to music of all kinds, his greatest love has always been indie, and everything that falls under its massive umbrella. To that end, you can find him on Twitter crowing about whatever great new guitar band you need to drop everything to hear right now.